New Features for version 2.0.1!

• Windows NT Support! - with the use of Net:SMTP, Website Supporter runs perfectly on any WIN32 machine.
• Timezone Offset - now you can have the tickets in your local time no matter where your server is located.
• True Sessions - technicians are no longer tracked by IP addresses but by a unique session.
• New Email Templates - Two new optional emails and templates. Technicians can now get emails when their account is created and technicians call also get emails when tickets are assigned to them.
• More Great Options - Added features to customize the ticket number layout, improved upgrading assistance, and improved error handling.
• And much more...

• 100% Web Based - allows for all support requests to be centralized greatly reducing the chance of lost or forgotten requests. Also means you can support your customers from a PC that has internet access.
• Password Protected Administration - You control who gets admin access to the support system, to guarantee quality support.
• Template Driven Pages - All pages are generated from a small set of templates, allowing you the ability to change the complete look and layout of Website Supporter.
• Email Templates - Every email sent by the system can be configured and/or worded to meet the needs of your site.
• Customizable Ticketing - allows for sequential ticket numbers, randomized letter tickets, and the ability to pre-append all tickets with any character sequence you like. Example: WS-G83J0F
• User Registration - allows you to collect vital information on the user which will facilitate the support process. Once registered, the user will never have to enter this information again. This also cuts back on the abuse of your system.
• User Login Area - The user can view any specific ticket, or the user can login with his username and password and see all tickets and the current status of each.
• Username Retrevial System - If a user forgets his username then the system will automatically email it to his email address.
• Open Ticket Restrictions - You control how many open tickets any one user can have at a time. The user will not be allowed to open more than the defined amount.
• HTML Control - Allow or disallow HTML code to be used in support tickets
• Tickets per Page Control - You set how many tickets are displayed on each page when viewing or searching tickets.
• Users per Page Control - You set the number of users displayed on each page.
• Priority and Priority Colors - You can select and set the priority and priority colors to your specifications.
• Smiley Support - Tickets will allow for common smileys to be used to show emotion. Examples: , , , and .
• Automated Email Notifications - The admin is notified of new or updated support tickets, and the users are notified of ticket status updates.
• Ticket Viewing Options - View tickets based on status, and sort via age, priority, or status.
• Ticket Statistics - Upon login, see a great overview of all tickets. You will know how many are new, how many are waiting on user responses, how many are waiting on your responses, how many are closed, and how many registered users there are.
• Ticket Deletion - Once a ticket is closed, you can keep it around for an undetermined amout of time; or you can delete it to save space and keep ticket numbers down.
• Professional User Management - You can view all tickets for any user, search for users by any criteria, modify any user's information, or delete a user along with all corresponding tickets.
• Built-in Anti-Abuse Features - including single Administrator Login, User Registration, a unique email per user, maximum open ticket allowances, and much more.
• Many more.